1. How do I start if I'm new to M2Cmart.com?

If you are new to M2Cmart.com, we suggest that you read the New User guide, which help you with a basic learning about shopping on M2Cmart. After you take a good look at this guide, we assure you that you can start your joyful shopping on M2Cmart.com without any difficulty.

2. How do I change my email address?

1) Log in My Account.
2) Click "Edit File" button in "Personal information" section .
3) Fill in your new email address.
4) Submit.

3. What is processing time?

Processing time for an item is the time from when you submit your order to when the item leaves the warehouse. Most in stock items generally take 1 business day to process.

4. How do I place an order?

Placing an order on M2Cmart.com is quick and easy. Just follow these steps:
1) Find items wanted
2) Add to Cart
3) Enter personal details
4) Review and submit order
5) Make the payment

Please Click HERE for more details on placing orders.

5. How do I remove an item from the cart?

Please sign in your account and click the link "Cart items" at right top of each page. You may view the items you added in the cart and click the "Remove" button on the right side of the item you do not want to buy.

6. How do I check my order status?

Click on the "Orders Status" link on the left of the page. On the "Order History" page, you will see all your active orders with their current status.

7. How do I leave feedback after purchase?

1) Sign in your account and go to "My Account".
2) Click on the "Leave Feedback" button
3) Click "Submit" at the bottom of the page to send your feedback.

8. How do I leave reviews for the item I bought?

1) Go to the product page
2) Click "Write a review" under the product topic
3) Leave your feedback rating, comment and additional service detail score.