The M2Cmart Returns Made Easy
M2Cmart Return Policy
How to Return an Item
M2Cmart Refund Policy
Defective Product and Returns Due to Non-buyer's Error
We want you to be completely satisfied with your shopping experience at M2Cmart.com. When you need to return an item to the manufacturer, please follow the easy steps listed below to make sure your return is handled promptly and efficiently.
IMPORTANT:M2Cmart is not involved in the actual transaction between buyers and sellers. M2Cmart offers marketplace platform for manufacturer, which is the actual seller who makes dealing with buyers. M2Cmart has no control over and do not guarantee the quality, safety, or legality of items advertised, the truth or accuracy of users' content or listings, the ability of sellers to sell items. M2Cmart does not transfer legal ownership of items from the seller to the buyer. All the policies and warranties applied on this website is liable by the manufacturer.
1. You may return most new, unopened items sold by GMC manufacturers over M2Cmart.com within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a resultof non-buyer's error or defective products. Please save all packaging and accessories for any item that is returned to M2Cmart. All original equipment, components, manuals, cables, documents and packaging must be returned with your item inorder for M2Cmart to process your return request.
2. There is a restocking fee of 15% on opened box item for refund. We charge this 15% restocking fee for refund to encourage customers to purchase products they intend to keep. We offer replacement without any restocking fee to support customers who have received a defective product.
3. Each return MUST have an RMA number. One RMA number can only be issued for one order. If you have different items from different orders, then you need to request a different RMA number for each return.
4. You must return the product to our warehouse within 15 calendar days of the issuance of the RMA.
5. Physically damaged items cannot be returned. If damaged upon arrival, you have the right to refuse the order. Call M2Cmart Customer Service Center to report damages.
6. Replacements and exchanges are changes made to the original order and will not count as "new" order.
7. All clearance products (e.g. refurbished items, new items and open-box items) purchased from M2Cmart.com will not be accepted for returns.
Our Return Policy is updatedoccasionally, but rest assured that the listed policy at the time you purchase your product will apply even if that product's policy is changed after you buy it.
4 easy steps to prepare the return for your order:
Please note: You may not be able to set up a return online if you are initiating the return more than 10 days after delivery. If you need further assistance setting up a return, please contact Customer Service Center.
If you have any other questions, please call M2Cmart Customer Service Center at 877-397-5614 between the hours of 8:30 am CT to 05:30 pm (closed at Weekend and Holiday).
We inspect all returned items when they arrive at our processing facility. We refund the full cost of the merchandise and all original shipping charges if your return is a result of non-buyer's error or defective product.
If the return is not a result of non-buyer's error and you initiate a return of an unopened item within 10 days of delivery, we refund the full cost of the merchandise minus the original shipping charge and actual return shipping fees.
There is a restocking fee of 15% on opened box item for refund. We charge this 15% restocking fee for refund to encourage customers to purchase products they intend to keep. For the opened box item, shipping fees are not refundable. We offer Replacement without any restocking fee to support customers who have received a defective product.
You can expect your refund within four weeks of shipping your package back to us. In many cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days). We will notify you via email with the details of your refund, and we issue refunds based on your original method of payment.
Defective items, items damaged upon receipt, and incorrect items received may be returned without penalty. Your shipping charges will be waived. When we receive your return, we will inspect the item and provide a replacement. If the product is not found to be defective, shipping fees will be apply.
IMPORTANT:When returning packages, it is solely the customer's responsibility to report all physical damages to the item(s) being sent back prior to the shipment as the shipper may be held responsible for any and all non-reported damages. It is the shipper's responsibility to ensure the integrity of the package as well as the proper delivery of the package to the correct location and agrees to take responsibility for any and all losses and/or damages to the package returned improperly.
Send us email and allow one of our Customer Service Representatives to answer your question