We want you to be completely satisfied with your shopping experience at M2Cmart.com. When you need to return an item to the manufacturer, please follow the easy steps listed below to make sure your return is handled promptly and efficiently.

IMPORTANT:M2Cmart is not involved in the actual transaction between buyers and sellers. M2Cmart offers marketplace platform for manufacturer, which is the actual seller who makes dealing with buyers. M2Cmart has no control over and do not guarantee the quality, safety, or legality of items advertised, the truth or accuracy of users' content or listings, the ability of sellers to sell items. M2Cmart does not transfer legal ownership of items from the seller to the buyer. All the policies and warranties applied on this website is liable by the manufacturer.

1. You may return most new, unopened items sold by GMC manufacturers over M2Cmart.com within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a resultof non-buyer's error or defective products. Please save all packaging and accessories for any item that is returned to M2Cmart. All original equipment, components, manuals, cables, documents and packaging must be returned with your item inorder for M2Cmart to process your return request.
2. There is a restocking fee of 15% on opened box item for refund. We charge this 15% restocking fee for refund to encourage customers to purchase products they intend to keep. We offer replacement without any restocking fee to support customers who have received a defective product.
3. Each return MUST have an RMA number. One RMA number can only be issued for one order. If you have different items from different orders, then you need to request a different RMA number for each return.
4. You must return the product to our warehouse within 15 calendar days of the issuance of the RMA.
5. Physically damaged items cannot be returned. If damaged upon arrival, you have the right to refuse the order. Call M2Cmart Customer Service Center to report damages.
6. Replacements and exchanges are changes made to the original order and will not count as "new" order.
7. All clearance products (e.g. refurbished items, new items and open-box items) purchased from M2Cmart.com will not be accepted for returns.

Our Return Policy is updatedoccasionally, but rest assured that the listed policy at the time you purchase your product will apply even if that product's policy is changed after you buy it.

4 easy steps to prepare the return for your order:

 

1.Create an RMA for your item

Your item needs to be returned with an RMA (Return Merchandise Authorization) number so we can identify it. You can submit an RMA form through our website to acquire an RMA number.
1) Visit online Order History.
2) Sign in with your ID and password.
3) View the order details of the order containing the item(s) you would like to return.
4) Click the "Request an RMA" link.
5) Submit the RMA Request Form.

 

Please note: You may not be able to set up a return online if you are initiating the return more than 10 days after delivery. If you need further assistance setting up a return, please contact Customer Service Center.

 

2.Package the item

Once your RMA Request Form is completed, we will send a return shipping label which containing an RMA number via email within 2 business days. Please print the label and affix it to your package. See instructions printed on the return label for drop-off locations. All items must be returned in new or unused condition and boxed up in original packaging. All accessories in the original shipment must be included (i.e. equipment, components, manuals, cables, documents, security seals, etc.). A copy of the packing slip must accompany all returns.

 

 

3.Send the item to M2Cmart

Ship to the following address: M2Cmart Returns
ATTN: [Your RMA Number]11500 80th AvePleasant Prairie, WI 53158

 

 

4.Special handling for oversize item(s)

If you are returning an item that weighs over 130 pounds or exceeds 108 inches in length, or exceeds 165 inches in girth, we will arrange a specialty shipper to pick up your item(s). You will be asked to input "Contact Number" and "Preferable Pick Up Time" after submitting RMA Request Form.

 

If you have any other questions, please call M2Cmart Customer Service Center at 877-397-5614 between the hours of 8:30 am CT to 05:30 pm (closed at Weekend and Holiday).

Defective items, items damaged upon receipt, and incorrect items received may be returned without penalty. Your shipping charges will be waived. When we receive your return, we will inspect the item and provide a replacement. If the product is not found to be defective, shipping fees will be apply.

IMPORTANT:When returning packages, it is solely the customer's responsibility to report all physical damages to the item(s) being sent back prior to the shipment as the shipper may be held responsible for any and all non-reported damages. It is the shipper's responsibility to ensure the integrity of the package as well as the proper delivery of the package to the correct location and agrees to take responsibility for any and all losses and/or damages to the package returned improperly.