1. I Can't Log In My Account!/I Have Problem In Logging In?

Please follow the following instructions:

1. You can try the following login link again;
2. Check your login details. Your login username is the email address you used for registration.
It might be a problem caused by M2Cmart.com system maintenance - Please wait 30 minutes and try again.
3. Ensure that cookies from www.M2Cmart.com are accepted in your browser (Internet Explorer or others).
4. If nothing works please submit a ticket, our customer service will help you solve it out.
TIP: If you're not sure if the problem is with us or you, please test logging in with a different set of computer, or try different browsers.
5. If you made a mistake when you registered, and you can't access your account, and you've never made any orders, it might be quickest to just use the registration to sign up again for a new account.
6. If you have forgotten your password, please go here to get a new password.

2. Does M2Cmart.com accept phone, fax, email orders?

No. M2Cmart only accepts online orders.

3. What payment methods does M2CmartBusiness accept?

M2Cmart accept the following two payment methods:
1)Paypal
2)Credit Card(Visa\Master Card\American Express\Discover)

4. How long does it generally take to process an order?

It takes one business day for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method.

5. Was my order submitted successfully? I didn't see an order confirmation page.

If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. Please wait approximately 15 minutes and refresh your order status page in order to confirm whether or not your order was successfully submitted.

6. What should I do if I have placed a duplicate order by mistake?

Please Click Here to go to My Account to view all of your orders. From here, you can confirm if you placed a duplicate order or not. If you see the duplicate order, you can cancel it on that page. It generally takes 15 minutes to view all new orders placed. If you were unable to void the order or still have some concerns, please contact us at cs@m2cmart.com. We will void the order for you as long as it has not yet been invoiced or shipped. If duplicate orders have been shipped, obtain the tracking number(s) for the order(s) you do not want and call the shipping carrier to refuse those shipments. You will be refunded in full when those items are returned to M2Cmart.

7. I checked my order status online and was advised that my order has been voided. Why?

If an order is placed but the credit card is declined or the shipping address cannot be verified or the order is Quantity Limitation Exceeded, the order is voided. Automated emails are sent to your login email address any time there are issues processing the order.
There is no way to regenerate a void order. Unfortunately, you will have to re-order online. If your order was voided due to a credit card decline, please make sure you have contacted your credit card company (or bank) prior to replacing your order in case they have a hold on your available funds.

8. Can I change my order once payment has been submitted?

Unfortunately you cannot. If you contact us immediately after placing the payment, we can probably cancel your request. If the order has been charged, we cannot make any changes and the order will have to be cancelled.

8. Can I change my order once payment has been submitted?

Unfortunately you cannot. If you contact us immediately after placing the payment, we can probably cancel your request. If the order has been charged, we cannot make any changes and the order will have to be cancelled.

8. Can I change my order once payment has been submitted?

Unfortunately you cannot. If you contact us immediately after placing the payment, we can probably cancel your request. If the order has been charged, we cannot make any changes and the order will have to be cancelled.

9. Can I reactivate an order that has been voided or cancelled?

We're sorry, but unfortunately, you will have to re-order online. Our internal system does not have the capability to reinstate voided orders.

10. What happens if an item is backordered?

If an item is found to be out of stock after your order has been placed, then it will automatically be removed from your order. We will not hold an order because an item is backordered. You will not be charged for the backordered item or for the shipping cost of the item (if you were already charged, you will be refunded). The item that was backordered will have to be re-ordered online when it becomes available again.

11. Can I pre-order a product(s) that is not yet in stock?

We accept pre-orders for two kinds of merchandise that we don't have in-stock. The first kind is New Arrivals that are coming soon, the other one is products that are backordered. If you do see the item has the 'pre-order' button on the product page, you may add it to your shopping cart. M2Cmart accept pre-ordering for both kinds without any pre-order fee. Your will receive an e-mail notification as soon as the product becomes available for purchase.

12. What should I do if an item or accessory is missing from my order?

If you find out an item(s) or accessory is missing from your order when your shipment arrives, please contact M2Cmart Customer Center for assistance. If you want to claim for return or refund, please follow the return & refund policy instruction.

13. I've previously ordered an item(s) that had a Quantity Limit restriction. When can I oder more?

After a "cool down" period of 48 hours has expired from a previous purchase for an item(s) sent to your shipping address with a Quantity Limit restriction, you may place a new order for that item(s) to be sent to your shipping address, keeping in mind the Quantity Limit, if still applicable.

14. My order was adjusted\cancelled due to ‘Quantity Limit Exceedance’. What does that mean?

If you receive a "Quantity Limit Exceedance" notification and was informed that your order was cancelled, that means our records indicate that the listed item(s) was either previously purchased under the same Customer account or using the same credit account, or shipped to the same address, and, with that purchase, the quantity limit for the listed item(s) has now been exceeded.

If the listed item(s) in this notification was indicated as exceeding its quantity limit and was the only item(s) on the order, the order cannot continue processing, and would then be cancelled.