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New User

Help Center : Customer Service : New User

New User

How to become a M2Cmart member?
Shipping Tips
Warranty FAQs
Can`t find your question?Phone

How to Become a M2Cmart Member?

It's easy to create an account on M2Cmart.com, and it costs nothing! Just follow these simple steps:

  • 1Click Start or click "My Account" at the top of the page to create your new account.

  • 2Enter your email address and password on the Sign-Up screen.

  • 3Submit your registration.

  • 4Check your e-mail box for the confirmation and activate your account

Creating an account provides these benefits:

Order Status>>

You'll receive email confirmations when your items are shipped, as well as e-mail notifications in case our Customer Service needs to contact you about your order.

Address Book>>

You can store unlimited names and addresses, and access them for easy checkout.

Saved List>>

Keep a running list of your favorite items for planned purchases.

Create an Account Now

ShoppingTips

1.Search and Browse

To begin finding items on M2Cmart, choose what you want to Search or Browse.

Search

If you're looking for a specific item, Search is your best option. Use the Search box at the top of any M2Cmart.com page.

First select the related category. Then input your search keywords in the blank. For example, to find a Microwave Oven, select “Kitchen Appliance” from the search categories. Then use the search phrase, "Microwave Oven" to narrow your search range.

Browse

If you're not sure what you're looking for, or if you simply want to scroll through the item listings, browsing is the option for you. To browse on M2Cmart.com, click through categories and lists of items, explore as you wamt.

View Item Listings

Explore Listings

When you use the Categories box, a menu of listings appears. In this view, all listings have a title and picture to help you find what you want.

View Listings

To view a listing in detail, simply click on the title or the picture. The Item Page has all the information you need to make a purchase.

A. Item Descriptions provide important product information from sellers.

B. Check Item Specification for information such as technical data, dimensions, age and condition.

C. Photos offer more clues as to the quality and condition of the item.

D. Check the price, quantity requirement and shipping fee.

Item Cost

Price: You will usually see prices for different quantity ranges. The actual price is dependent on the quantity ordered. In general, the more you buy the more you save per item.

Shipping Cost

Please check the shipping details carefully and pay special attention to:

>Shipping cost and delivery time

>Delivery methods (One-day, Expedited, Flat Shipping, etc.)

2. Add to Cart

If you wish to buy an item, type the desired quantity in the quantity box and click "Add to cart". You can remove items or adjust quantity anytime before placing an order. Products added to your shopping cart are saved and you are free to browse more items. Your cart will also save if you log out or accidentally close your browser.

3. Place an Order

Here are some step-by-step instructions to help you make an order from M2Cmart:

1) Registration: Register with M2Cmart for free.

2) Log In: Log into your M2Cmart account.

3) Search & Browse: Search or browse for products.

4) Add to Cart: If you wish to buy an item, type the desired quantity in the quantity box and click"Add to cart". You can remove items or adjust quantity anytime before placing an order. Products added to your shopping cart are saved and you are free to browse more items. Your cart will also save if you log out or accidentally close your browser.

5) Check Out: On the first checkout page, you will be required to fill in “personal information” and"shipping address information". Choose your preferred shipping method from the shipping methods option.The second checkout page allows you to choose your method of payment. In the text box, you can leave feedback and order instructions.

>6) Submit Order: When the above information is complete, click the Submit button to place your order.

7) Pay Now: Review your order information again. Confirm that all the details are correct and click Pay Now. You will receive a confirmation e-mail providing your order information.

Once payment is received we will begin processing your order. After your orderis shipped, we will e-mail the tracking number and tracking links to your registered e-mail address.

4. Pay for Your Purchase

Accepted Payment Methods

M2Cmart.com makes paying for your orders easy by providing a range of convenient payment options. Below is a guide to the different payment methods used by M2Cmart.com.

Payment Methods:

PayPal

Credit Card

Paying with PayPal

1) PayPal enables you to send online payments quickly and securely using acredit card or bank account.

2) When you select PayPal as the payment method, you are redirected to thePayPal site, where you can submit your payment.

Advantages:

Payment is traceable. You can trace the status of your payment using yourPayPal account.

Payment does not require you to use your credit card online, as you can transfer funds directly from your bank account. M2Cmart doesn't have access to your credit card number as it is safely encrypted through PayPal's server, therebylimiting the risk of unauthorized use.

Paying with a Credit Card

When you select Credit Card as the payment method, you will be redirected to a secure site where you can pay for your order.

Advantages:

Payment is traceable.

Payment is immediate and convenient. Payment is deposited directly into M2Cmart's account.

Credit card companies typically provide some level of identity and purchase protection.

Note: M2Cmart.com does not store or review your credit card and personal information.Therefore, should any issues arise regarding your credit card or debit card transaction, please contact your credit card company for assistance. M2Cmart.com cannot accept any responsibility for any credit card payment issues.

3 Year Warranty on M2Cmart products

M2Cmart provides a Warranty Service Planthat covers all new products sold online from M2Cmart.com. All our productsare covered by a three year warranty for return and repair/replacement.

Replacement will be made with a new or remanufactured product or component. If the product is no longer available, replacement may be made with a similar product of equal or greater value. This is your exclusive

warranty. This warranty isvalid for the original purchaser from the date of initial purchase and is nottransferable. Keep the original sales receipt. Proof of purchase is required toobtain warranty performance.

This warranty does not cover normal wear of parts or damageresulting from any of the following: negligent use or misuse of the product,use on improper voltage or current, use contrary to the operating instructions,disassembly, repair or alteration by anyone other than M2Cmart. Furthermore,the warranty does not cover: Acts of God, such as fire, flood, hurricanes andtornadoes.

In essence, this means that faulty products can be returned to M2Cmart. Ifneeded, we will make the repairs or instant replacement and ship them back toyou. If your product malfunctions, simply call our toll-free M2Cmart CustomerService Center to arrange fast, convenient service.?

Warranty FAQs

When does coverage begin and end?

Coverage begins on the date the product is purchased and continues for one year

How to obtain Warranty service?

If you have any questions regarding this warranty or would like to obtain warranty service, simply call:877-397-5614

Do I need to sign up for my M2Cmart Warranty Service Plan?

Yes. For extra safety, once you want to obtain warranty service, we encourage you to submit Warranty Request Form.

Contact Us

Address in US:11500 80th Ave, Pleasant Prairie, WI 53158

 

Email: cs@M2Cmart.com

Office Hours: Monday- Friday 8:30 am CT to 05:30 pm CT

For affiliated cooperation, please contact us at bd@M2Cmart.com

For general company information inquiry, please contact us at mkt@M2Cmart.com

 

 

Help Center

Please visit the help center for general inquiries: http://www.M2Cmart.com/cms/Help/customerService/clist10356.html

Customer Service

  • Mon-Thur: 8am-8pm CST
  • Friday: 8am-5pm CST
  • Saturday: 9am-3pm CST
  • Sunday: Day off
877-397-5614