Create an Account
It's easy to create an account on M2Cmart.com, and it costs nothing! Just follow these simple steps:
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1Click Start or click "My Account" at the top of the page to create your new account.
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2Enter your email address and password on the Sign-Up screen.
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3Submit your registration.
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4Check your e-mail box for the confirmation e-mail and activate your account
Creatingan account provides these benefits:
Order Status>>
You'll receive email confirmations when your items are shipped, as well as e-mailnotifications in case our Customer Service needs to contact you about yourorder.
Address Book>>
You can store unlimited names and addresses, and access them for easy checkout.
Saved List>>
Keep a running list of your favorite items for planned purchases.
Change Account Settings
It's easy tochange your password, shipping information, and billing and payment informationfor your M2Cmart.com account.
Changing Password:
1. Go to "My Account" (located at the top of each page) and sign in.
2. Click "Change Password."
3. Type in a new password in the box and then reconfirm.
4. Click "Save."
Note: Passwords are recommended to be six to 11 characters.
Adding to or Changing Shipping Information:
1. To add a new address, go to "My Account" (located at the top of each page) and sign in.
2. Go to“Address Book”, and click "Add".
3. To change an existing address in your Address Book, click the Edit button below the address.
4. If you'd like to remove an address, click "Delete."
Adding to or Changing Your Billing and Payment Information:
If you need to update the expiration date or billing address for an existing credit card, add a new card or delete one:
1. Go to "My Account" (located at the top of each page) and sign in.
2. Click "Billing Address & Credit Card."
3. Click "Add a New Card" to enter information for a new credit card, or click "Edit" to change information on an existing card.
4. You can delete a card by clicking "Delete" next to the card.
Click "Add a New Card" to enter information for a new credit card, or click "Edit" to change information on an existing card. You can also delete a card by clicking "Delete" next to the card.
Track Your Order
If your order has been shipped,click the "Order Status" link at the top right of most M2Cmart.com pages.
Please Note: Only orders that have been received by a shippingcarrier can be tracked. However, not all orders will be given a tracking statusby the shipping carrier. Tracking is not applied to orders that have a"Processing" status.
Order Cancellation Policy
Cancelling an Unpaid Order
To attempt to cancel your unpaid order:
1. Sign in to your account.
2. Find the order on the main page of your account.
3. Click the order number to see the order details.
If it is still possible to cancel, you will see a Cancel button on the Order Details page that you can use to cancel your order.
Cancelling an Order after payment
Your order begins processing immediately after you click Pay Now on the"Confirm and Submit" page. Once your payment has been made, it is not possible for you to cancel order online.
If you change your mind about the order and it is too late tocancel, you can:
Contact the M2Cmart Customer Service Center
To cancel an order after payment, you will have to contact the M2Cmart Customer Service Center and cancel your order with the help of a customer representative. In this case, you will be charged a 15% restocking fee.
Return in accordance with the M2Cmart Return Policy
If you are denied cancellation of an order, you can choose to return the item according to the M2Cmart Return Policy. In this case, you will be responsible for the return delivery cost, which will be deducted from your refund.
Viewing Your Order History
Your Order History allows you to review your current and past orders and get updates on your order status. To view your Order History:
1. Go to “My Account” and sign in.
2. Click the "Order History" link on the left side of the screen.
3. View the details of each order by clicking "Order Number."
Forgot your Password?
If you couldn't remember your password, we'll e-mail it to you shortly after you follow these easy steps:
1. Go to "My Account" (located at the top of eac hpage) or click “Sign In.”
2. Click "Forgot Your Password?" under "Sign In."
3. Enter your registered e-mail address and authentication code for verification.
4. Click the "Submit" button.
5. Check your inbox and reset your password according to the instructions provided in the automatically generated e-mail
Email a Question
Send us email and allow one of our Customer Service Representatives to answer your question
